Our Policies
Table of Contents
Privacy Policy
Security and Safety Policy
The security of your information is probably the most important priority for us. We realize the way that kind of data is important to our clients, that’s why we apply the most sophisticated web security solutions to protect your personal data.
The entire order process as well as money transactions are secured by using the SSL protocol, with 256 bit military grade data encryption.
Shipping and Delivery Policy
Along with data security, one of our core priorities is to provide you with really fast and trustworthy shipping program. What does this mean for you? Your order should be delivered within few working days.
For your comfort, we offer two shipping methods. You can choose one of them, according to your actual need and requirements.
The first delivery method is “EMS express”. By using “EMS express” delivery method you will be able to receive your parcel as quickly as possible: the common shipping duration will takes up to 5 – 9 days. As a bonus, you’ll be able to track the delivery status of your order.
The second delivery method is “Standard airmail”. By using “Standard airmail” delivery method, you should remember, that the delivery of your order will take from 14 up to 21 days. For the “Standard airmail” delivery method the maximum possible delivery time is 30 days. All orders are sent in private packaging, the cover of which contains only delivery address. Please bare in mind that choosing the Standard airmail” delivery, you’ll be unable to track your order delivery status.
Bear in mind that all orders that were made during weekends are going to be rescheduled for Mondays. As quickly as your order will be confirmed and shipped, you’ll receive a confirmation message to your email address.
Furthermore, you should consider that big orders that include over 120 pills will be split into a few packages and will arrive on different days.
If your parcel is damaged or lost, let our support team know and we will send you a new one, with no extra cost for you, so it will be completely for free.
Product and Service Quality Policy
We guarantee that all medications offered through our online pharmacy have were produced as a top quality products. All original (branded) medications are offered in their original packaging. All generic equivalents are completely follow original drugs with their chemical formula and have an identical therapeutic effect.
Take always into account that prior to choose and order some medications online, you should contact or visit your health care provider, or, if you don’t have this kind of opportunity, you should contact our customer support service.
Order Cancellation Policy
You can cancel your order during next business day. Please note, that the order cancellation can be accepted only if your order has not been shipped yet. For further details, please contact our customer support team.
Return and Refund Policy
When placing an order, it’s always extremely important to specify the correct delivery address. Why? Because even the smallest mistake in your data can lead to ca delivery fault. Check your information at least twice! If you understand that you entered incorrect information, please contact our customer support service as soon as possible. Please note that if you did not receive the order because the personal data (name and/or address) you entered was incorrect, then making a refund will not be possible.
If you are not happy with the product quality, we will gladly refund your money. To do this, you need to contact our customer service, and they will give you our address to send back the parcel to us. Keep in mind that this action is possible only within 30 days. Right after we receive the parcel from you, we’re going to refund your money.
Chargeback Policy
We usually do not anticipate refunds, because almost any debatable situation can be resolved with the help of our customer support. Our specialists will try to understand your issue and resolve it as fast as possible.
If you make a decision to ask for a refund, please be aware that that will lead you to complete ban on making any new orders, not only in our online pharmacy, but through all websites of our partners. As a result, you may find yourself in a situation where you will lose the ability to buy medications online.
